Q7. You are heading the rescue operations in an area affected by severe natural calamity, thousands of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and supply routes are damaged. The local people are seeding with anger against the delayed limited rescue operations. When your team reaches the affected area, the people there heckle and even assault some of the team members. One of your team members is even severely injured. Faced with this crisis some team members plead with you to call off the operations fearing threats to their lives.
In such trying circumstances, what will be your response? Examine the qualities of a public servant which will be required to manage the situations. (250 words) (20 marks)
The disaster management system in India is generally not up to the mark. The government departments are often not adequately prepared to handle natural calamities. There is often delay in providing relief to the citizens due to lack of resources and manpower. This often makes the people angry with the government.
In their emotional state of mind, some people lose their temper and misbehave with the government officers whom they consider indifferent and insensitive to their problems. Some people may even attack and hackle government officers.
However, even in such circumstances, the government officers must perform their duties. They can’t punish a large number of people for the mischief of a few people.
Therefore, in such a situation, we should direct the officials to perform their duties and help the people facing problems due to the disaster. However, we should also take adequate precautions, like taking police protection, to perform the rescue operations so that no untoward incident takes place in future. The anti-social elements disturbing government officials in discharging their duties must be booked under the law and punished accordingly.
Civil servants must display courage in such situations. They must lead from the front while performing their duty of serving the people. They must display integrity and ensure that no act of corruption or irregularity takes place in such a situation. They must show empathy to the people and not display their power when compassion is most needed. They must be impartial while providing help to the people and show patience while discharging their duties. (253 words)