The Citizen’s Charter was a British political initiative launched by the then Prime Minister John Major in 1991. The basic objective of the Citizens’ Charter was to empower the citizens in relation to public service delivery. The six principles of Citizen’s Charter, framed originally, are as following:

 

1. Quality: improving the quality of services

2. Choice: Wherever possible, give multiple choices to citizens to get services

3. Standards: Set the standards and let the citizen know what to expect

4. Value: Public officers must make best use of the taxpayer’s money

5. Accountability: Government officials and organization must be made accountable for their decisions

6. Transparency: Bring transparency in respect to the rules, procedures, schemes and grievances

 

The Citizen’s Charter sought to improve the quality of public services by letting people know the mandate of the government organizations and promise time bound delivery of services. It explained as to how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something went wrong. (175 words)