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Q6(a). Emotional Intelligence in Administrative Practices

Q6(a). How will you apply emotional intelligence in administrative practices? (150 words, 10)

Answer

Emotional intelligence is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately and to use emotional information to guide thinking and behaviour.

Emotional intelligence can be applied in administration in the following manner:

• Connect with the officials emotionally to understand and motivate them.

• Develop the spirit of service while discharging your duties.

• Develop positive attitude in the organisation to motivate officials to perform better.

• Develop self-discipline and inculcate punctuality and time-bound delivery of services.

• Empathize with weaker sections of the society and provide them security and togetherness.

• Listen to the issues and opinion of people.

• Adopt democratic and participative work culture.

• Treat the citizens with compassion and courtesy.

• Avoid anger and bad behaviour at your workplace.

• Adopt a democratic approach within the organisation to build team spirit.

• Make all officials the stakeholders of important decisions taken by the top management. (150 words)

Q6(a). Emotional Intelligence in Administrative Practices

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